Messaging & Communication

Every client has a dedicated chat thread accessible from Dashboard → Messages. Conversations are real-time and persistent — messages stay in history so you can always scroll back.

You can send:

• Text messages
• Images and files (progress photos, PDFs, plans)
• Voice messages (Growth plan and above)
• Links to specific workouts or meal plans

Group messaging is available from Growth plans and above. Groups must be created in the Clients section first — see the Client Groups guide. Once a group exists, it appears as a separate conversation thread and every member receives the message.

Voice messages are available on Growth plans and above. They let you deliver coaching feedback quickly and personally — often faster than typing a detailed note.

To record a voice message:

1. Open any chat thread (web or mobile).
2. Hold the microphone button in the message bar.
3. Speak your message — up to 5 minutes per recording.
4. Release to review or swipe to discard.
5. Tap send to deliver.

Clients receive voice messages in their app with a waveform player. Played messages are marked as listened so you know when feedback has been heard.

Broadcast messages let you send a single message to every client on your roster at once — useful for announcements, motivational messages, or reminders. Broadcasts are available on Pro plans and above.

To send a broadcast:

1. Go to Messages → Broadcast.
2. Write your message. You can use template variables (e.g. {{first_name}}) to personalise it for each recipient.
3. Choose to send to all clients or to a specific group.
4. Click Send Broadcast.

Each recipient receives the message as an individual message in their own chat thread — they cannot see other clients in the broadcast.

Templates save time when you frequently send similar messages — welcome messages, check-in reminders, celebration notes, and weekly recaps. Templates are available on Growth plans and above.

Go to Messages → Templates → New Template. Supported variables include:

• {{first_name}} — Client's first name
• {{coach_name}} — Your name
• {{program_name}} — Client's current program

When you use a template in a conversation, variables are automatically replaced with the correct values for that client. You can edit the message further before sending.

Video calls let you hold live coaching sessions, check-ins, or consultations directly within the platform — no third-party app needed. Video calls are available on Growth plans and above (Growth includes 10 hours per month; Pro and above are unlimited).

To start a video call:

1. Open the client's chat thread.
2. Tap or click the video camera icon at the top of the conversation.
3. The client receives an in-app notification and can join from their device.
4. Both parties join the call inside the app — no link sharing required.