Billing & Payments

Kounisou uses Stripe to process client payments. To accept payments, you connect your own Stripe account — this means payouts go directly to your bank with no platform commission. Kounisou charges 0% on client payments; standard Stripe processing fees (2.9% + $0.30 per charge) still apply.

To connect your Stripe account:

1. Go to Settings → Payments.
2. Click Connect with Stripe. You will be redirected to Stripe.
3. Log in to your existing Stripe account or create a new one.
4. Complete Stripe's onboarding — you will need to provide business information and bank details for payouts.
5. Once approved by Stripe, you are redirected back to Kounisou. Your payout status shows as Active.

Payouts are handled entirely by Stripe on their standard payout schedule. You can view your payout history and manage your Stripe account settings at any time from Settings → Payments → Stripe Dashboard.

Packages define what you offer clients and at what price. You can create multiple packages — for example, a monthly online coaching subscription, a 12-week transformation programme, or a one-time consultation.

Go to Settings → Packages → New Package:

• Name and description — What's included (e.g. "Custom programming, weekly check-ins, unlimited messaging").
• Price — Set a price in your local currency.
• Billing type — One-time payment or recurring subscription (weekly, monthly, or quarterly).
• Duration — For fixed-length programmes, set an end date or number of weeks.

Published packages appear on your public coach profile at kounisou.com/coach/your-handle. Prospective clients can view and purchase directly from your profile.

Active client subscriptions are listed in Settings → Payments → Subscriptions. You can see each client's current package, billing status, next renewal date, and total paid to date.

Actions available per subscription:

• Pause — Temporarily suspend billing without cancelling, useful if a client is travelling or injured.
• Cancel — Ends the subscription at the end of the current billing period. The client retains access until then.
• Change package — Move a client to a different package. Proration is handled automatically by Stripe.
• Resend invoice — Send a payment receipt or invoice to the client's email.

If a client's payment fails, you will see a Payment Failed badge on their profile. Stripe automatically retries the charge. If it continues to fail, you can follow up with the client or cancel the subscription manually.

Your Kounisou subscription is separate from what your clients pay you. It determines how many clients you can coach and which features you have access to. Current plans are:

• Free — Up to 3 clients, basic workout builder, 1:1 messaging, and nutrition tracking.
• Growth — Up to 25 clients, full workout builder, AI generations, barcode scanning, groups, voice messages, video calls (10 hrs/month), and basic analytics.
• Pro — Unlimited clients, all Growth features plus AI food photo logging, unlimited AI generations, advanced analytics with AI reports, broadcasts, custom domain, and content protection.
• Studio — Everything in Pro, plus up to 10 coaches under one account, live chat support, and a white-label program (contact us for details).

View your current plan, usage, and renewal date at Settings → Plan & Billing.

You can change your plan at any time from Settings → Plan & Billing → Change Plan.

Upgrading: You gain immediate access to all features in the new plan. The price difference for the remaining days of your billing period is charged on a prorated basis.

Downgrading:Your current plan stays active until the end of the billing period. After that, your account moves to the lower plan. If the lower plan's client limit is below your current client count, existing clients will remain connected but you will not be able to add new ones until you are within the limit.

Annual plans are available at a discount of approximately 20% compared to monthly billing. You can switch between monthly and annual billing from the Plan & Billing page.

We offer a full refund within 14 days of a new plan purchase. After 14 days, no refunds are issued, but you can cancel at any time. See the FAQ for more on refunds and cancellation.